Visual Software Privacy Policy

Privacy Policy

We want to protect the privacy of visitors to our website and of those who give us their personal details.  Please read this privacy policy; it will help you to understand how we use any personal data we collect through this web site.  This policy also applies to all work we do in supporting our customers who use our products, here in the US as well as in Europe.

US-EU Safe Harbor Privacy Statement

The United State Department of Commerce and the European Commission have agreed on a set of data protection principles and frequently asked questions (FAQ) to enable U.S. companies to satisfy European Union (EU) law requirements for adequate protection of personal information transferred from the EU to the United States.  The European Economic Area has recognized the U.S. Safe Harbor as providing adequate data protection (OJ L 45, 15.2.2001, p. 47). See for more information. Visual Software, Inc. adheres to the information in the 15 FAQs that make up the Framework and these Safe Harbor Principles:


We collect the domain names (not the e-mail addresses) of all visitors to our web site to measure the number of visits, pages visited, average time spent on the web site, and the like. We use this information to continually improve the convenience and functionality of our web site.  Beyond the domain name, no other information about a visiting web site user is captured.

On our web site, several forms are offered that enable you to contact us to receive further information about our products and services.  We collect the personal data submitted by you on these contact forms in order to contact you and/or send the information you request.  By entering this contact information, you agree that Visual Software may use this information to send you information regarding its products and services and other promotional material.  We do not share this information with any other companies.

When we provide customer support, we use remote access software (VPN, remote desktop) that allows us to gain the access we need to US or EU-based computers to provide help without transferring any data to our US-based computers.  In the process, we do not transfer any student, teacher or contact personal information to our US-based servers without first having prior notification and agreement of the customer and owner of the data.


As to student, teacher and contact information located at customer sites ( School Districts (US) or Local Authorities (UK)), the customers themselves have already made arrangements to collect and store the personal information in their systems.  Beyond that, Visual Software does not download any of the personally sensitive data from the customer computer during customer support sessions.


Visual Software will not knowingly disclose an individual's personal information to third parties, except if one or more of the following are true:

  • We have the individual's permission to make the disclosure;
  • The disclosure is required by law or professional standards;
  • The information is question is already publicly available;
  • The disclosure is reasonably necessary for the establishment or defense of legal claims.

Visual Software has implemented technology, security features and strict policy guidelines to safeguard the privacy of all personal information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

Spyware is software installed on your computer without your consent or control. It can record and transmit your Internet activity and other personal information or change your computer's security settings.  Adware is spyware that sends you unwanted pop-ups or spam. Visual Software never uses these unwanted and harmful technologies.

We may use session-level (temporary) cookies. A cookie is a small piece of data or message that is sent from a web server to your browser and may be stored on your hard drive. A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. You can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent. If you refuse cookies, some websites may not function.


Visual Software will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Visual Software will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current and will delete the information when it is no longer relevant.

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.


Upon request, Visual Software will grant individuals reasonable access to personal information that it holds about them. In addition, Visual Software will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.


Visual Software uses the self-assessment approach to assure its compliance with this privacy statement.  Visual Software periodically verifies that this policy is accurate, implemented throughout all parts of the company, and in conformity with the Safe Harbor Principles as stated at Safe Harbor



Additional questions or concerns about this policy may be directed to:

Visual Software Privacy Matters
532 Durham Rd., Suite 200
Newtown, PA 18940
+1 (215) 968-3000
(FAX) +1 (215) 968-3002